Still have questions?
When This FAQ Isn't Enough
This FAQ page covers the most common meter slot questions from Philippine players, but every account situation is a little different. If your question is not answered here, the support team can look at your specific account and give you a direct answer.
Here are the most common situations where contacting support directly is faster than searching the FAQ:
- A deposit credited on GCash but did not appear in your meter slot balance after 30 minutes.
- A withdrawal request has been pending beyond the stated processing timeframe for your chosen method.
- You need to update your registered mobile number or email address.
- Your account appears restricted or your login is not working after following all standard troubleshooting steps.
- You want to request permanent self-exclusion and need confirmation that your remaining balance will be returned first.
- You suspect someone else has accessed your meter slot account without permission.
Email the team at support@meterslot.best with your registered mobile number and a brief description of the issue. Including a reference number (from your GCash, bank, or meter slot transaction history) speeds up the resolution significantly.